The Customer Experience

How did a Security Executive become nominated and awarded his company’s highest individual honor for leadership? How did he become the #1 Global Influencer in Security among his peers? Perhaps because he learned a lesson from a very simple spin of the bottle that anchored his DNA of always putting the customer, internal or external, first. And to do that you have to understand what creates a unique customer experience, even in Security.

We sit down with Paul Moxness, former VP of Corporate Safety and Security of the Radisson Hotel Group and the current Managing Partner of NorthPoint International, an exciting collaboration of former Chief Security Officers from some of the world’s largest, most well-known, global hotel companies complimented by cyber-crime and resilience experts.

We not only get acquainted with his journey, but we also learn something about his new book, co-authored with his wife Kristen. In the book, the authors share examples from over thirty years of international travel and experience in the hospitality industry. From this, Kirsten and Paul explore key elements of creating personal experiences with people, including:

• Making genuine gratitude a natural and contagious habit
• Respecting upgrades and freebies and handling necessary downgrades.
• Encouraging supportive teams and empowering each employee to provide exceptional experiences.
• Taking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist. You can find the book on their publisher’s page at: http://bit.ly/SpinService