The Great Conversation
The DNA of Innovation

The DNA of Innovation

August 2, 2021

It's all about experimentation and discovery. We have a great conversation with two companies who have the DNA of Innovation: one a prospective vendor and the other a leading hospital.

Our risks and business are constantly evolving. We need to pursue change and not have change pursuing us. I brought these two companies together to discuss how they think, how they partner, and an exciting pilot that promises to redefine how we think about learning how our people and processes are acting and performing. They are looking to collect data from a ‘turnstile on the ceiling’; a sensor that collects presence. This data will be fed into a machine learning engine that will help management determine what actions to take to optimize people entering a building. In this case it would be applied to the problem of false alarms caused by tailgating. False alarms cost time and breaches the confidence of the technology and the security program.

Their multi-dimensional pilot is testing not only if it will work but does it have value, helping Children’s establish one more spoke in the wheel of digital transformation.

Dylan Hayes is the Cyber-Physical IT Security Manager at Seattle Children's Hospital. He is a seasoned leader, planner, and enterprise change agent with 20+ year progressive career record spanning a wide range of critical business systems and operations including enterprise risk, resilience, and response.

Mike Johnson is the Program Manager of Occupancy Sensing Solutions at Orion Entrance Controls.   He is helping lead the charge to further develop the Orion vision and bring this highly anticipated, award winning product to market that will lead the industry in friction-less security, making Access in Motion a true reality.

Surfing the Data Tidal Wave:  Risk Intelligence Moving from Analog to Digital

Surfing the Data Tidal Wave: Risk Intelligence Moving from Analog to Digital

August 2, 2021

Back in the day, embedded intelligence teams worked with few resources, limited budget, and little to no technology. They had their art and their science. They had a process, but never called it a workflow. Their data was captured through face-to-face interviews, phone and post it notes.

Now we have human and digital sensors and a tidal wave of data. Technology must be involved at a scale we never imagined… back in the day.

We asked Tom Kopecky, who bookended both the analog world and the digital in investigative intelligence, to take us through this evolution, break it down for us, and provide us some thoughts on where it goes next and why. What we found is the new technology is bridging the old organizational silos, the technology silos, and the communication silos that have kept us from the promise of proactive and protective intelligence. As well, it is opening the door to non-intelligence personnel through its guided workflows and multi-modal communications.

Tom was a founder of IRC Intelligence & Fortis Protective Services, both boutique security intelligence firms with offices located in Chicago & Austin, where he helped clients coordinate threat assessment investigations and develop their protective intelligence programs. He and his team were constantly searching for more optimized approaches to create more insights in the protective intelligence workflow. He eventually decided to build his own as the co-founder of Ontic Technologies.

ESRM: A Cornerstone of Leadership Enablement

ESRM: A Cornerstone of Leadership Enablement

August 2, 2021

Enterprise Security Risk Management (ESRM) is seen as a useful methodology for security consultants and executives. We turned to a security executive and a consultant who practice, train, and utilize ESRM to get the latest thinking and found it be a cornerstone of leadership enablement.

Once seen that way, it then can be infused with other leadership elements to take security and the organization to the next level. And, according to our great conversation, we learn that the greatest path to ‘me’ is through ‘we’. Lean in, listen, and learn from these great examples from the next great generation.

Jonathon Harris is the Vice President of Group337, a group of executives focused on business creation in the CRETech, proptech, and smart home markets in the security, access control, and IoT industry.

Tim Wenzel is the Head of Global Security, Privacy Protection for Facebook. He also was the Founding Partner of Getting Security Done (GSD) a group dedicated to accelerating the advancement of the security industry through thought leadership and directed innovative conversations. And, finally, Tim created a movement amid the pandemic called The Kindness Games urging people to “ferociously” pursue shout outs of kindness in a world of unrest and silos of polarized communities. #TheKindnessGames

A New Model for Purchasing Appreciating Outcomes vs. Purchasing Depreciating Assets

A New Model for Purchasing Appreciating Outcomes vs. Purchasing Depreciating Assets

August 2, 2021

We have a great conversation exploring the mindset and tools to finance innovation and change in the era of digital transformation. 99% of purchases in physical security are in an ownership model. Pure cash using after tax dollars or a lease to own model. Other industries are ahead of the curve.

Ahead of the curve means they are buying outcomes not things.

Owning things is expensive. 50% of the value of the asset is lost on the day of your purchase. You have abdicated agility in an era of massive technology investment in R&D. Your program is not bleeding edge or cutting edge. It is off the edge of the table.

It is time to measure the investment by outcomes and design an “assurance model” future proofing your outcomes and technology innovation with your vendors.

We explore this concept with Paul Metzheiser, Managing Partner, of Tamco. Since 1996 Tamco has been helping Security, AV, and Technology Integrators deliver an easier way for customers to procure equipment and services.

 

The Security Industry is Back:  Live from ISC West in Vegas where the Focus was Innovation and Collaboration

The Security Industry is Back: Live from ISC West in Vegas where the Focus was Innovation and Collaboration

August 2, 2021

ISC West is a key event for the Security Industry. It took a pause in 2020, but recently brought the industry back together in July. We caught up with two senior consultants who survey the floor every year to explore the show and what they learned.

They found an eagerness to “get back to work”. There was a passion undergirding the event around relationships; relationships that can drive innovation and change.

Although the size of the crowd was quite a bit lower than in the past, ISC managed to “get the ball rolling again”. And new innovations on the floor focused on outcomes amid societal and environmental change.

One of the key insights was this “We are now monitoring our monitoring.” The point was that information (data) is the new oil and a new assurance expectation through transparent reporting is needed. These ‘dashboards’ are now a condition of a security manager’s evaluation of their vendors.

The consultants were J. Kelly Stewart the Managing Director & CEO of Newcastle Consulting, LLC  and a former CSO. Newcastle is a premiere Security Risk Management Consultancy that provides security strategies ensuring your Piece of Mind through a proactive prevention strategy to reduce risk.

Kelly draws upon more than 30 years of public and private sector experience as a Security Advisor, Subject Matter Expert, and former Chief Security Officer focused on assisting executives in directing their organizations on core competencies where they can achieve definable advantages and add value that facilitate and protect organizational objectives.

Steven Oplinger, a Senior Consultant with Star Asset Security, has been in the security industry for over 28 years, primarily as a security systems designer. he has been responsible for projects nationally to include shopping malls, resorts, and government facilities.  Mr. Oplinger represents Star Asset Security at numerous security industry events  as both a presenter and keynote speaker. He is a regular contributor to security association events and trade publications. He has been one of the primary authors and instructors for the Security Industry Association Security Project Management workshop. He also is an active member of ASIS International, and has served as the Chairman of the Physical Security Council

“We are Converged” – Reflections on ISC West

“We are Converged” – Reflections on ISC West

August 2, 2021

The Data Waterfall is forcing a change. The current definition of integration that is pervasive in the physical security industry is changing as well as the organizational convergence spurred by digital transformation. And the next generation is forcing change. New ideas. An expectation of real time. A DNA of technology at the speed of business.

Jeff Slotnick is President of Setracon Enterprise Security Risk Management Services a company focused on professional services related to Risk Consulting, Enterprise Security Risk Management, Physical Security, Physical Security of Logical Systems, Resiliency, Training, Protective services, investigations, and the conduct of all hazards risk, vulnerability, and threat assessments.

We leveraged his eyes and ears on the floor at ISC West. His insights were valuable in helping us understand the shifts taking place in his discipline and in the industry at large.

Why We Need a Great Conversation and Playbook

Why We Need a Great Conversation and Playbook

August 2, 2021

A senior security consultant working on some of the largest projects in the world, discusses his unique approach to helping his customers bridge the gap from good to great. He helps me reframe the digital transformation discussion into a more accurate term: Digital Acceleration, which captured the anxiety, fear, uncertainty, and doubt that can occur when change is impacting your industry, your certifications, and your career.

He also captures the heart and soul of the professionals in the security industry by telling his highly personal story of ground zero after 9/11.

Matthew Dimmick, CPP, PSP, CPD, is the translator between his clients and his engineers. He is a senior consultant at STV, an award-winning professional firm consistently ranking among the country's top companies in education, justice, highways, bridges, rail, and mass transit sectors. They provide a complete range of planning, engineering, architectural, environmental, and construction management services to transportation, infrastructure, design-build, institutional, commercial, energy, industrial, and military clients.

When Security Matters to the Customer, the Stakeholder, and the Business

When Security Matters to the Customer, the Stakeholder, and the Business

August 2, 2021

Are hospital employees concerned for their safety and security? Are they making this part of their evaluation on whether to become an employee or whether they stay? Is the business of the hospital disrupted by an unusual number of potential and actual WPV incidents?

We turned to an executive leader at a hospital that has a cultural DNA of innovation and change, to find out if the risk, resilience, and security program is keeping pace. If you listen to the entire podcast, you will discover the answers to the above questions as well as some key technologies that are helping them, make important data driven decisions.

Mark Reed, CHPA, is currently the Director of Support Services at Martin Luther King Jr. Community Hospital, (MLKCH) in South Central Los Angeles overseeing Security, Safety, Emergency Management, PBX, Parking, and numerous other programs.

Mark was recognized by Campus Safety Magazine as the 2019 Director of the Year. Under Mark’s leadership, the MLKCH Public Safety team was recognized as the 2019 Outstanding Security Team at the OSPAs presented by ASIS. He also is a current member of the Hospital Association of Southern California’s Safety and Security Committee. And in 2020, he was named one of the most influential security leaders in the world by Security Magazine.

The Tipping Point of Insider Threat

The Tipping Point of Insider Threat

August 2, 2021

We were able to get a hold of Dr. Michael Gelles, a Managing Director of Deloitte Consulting, in 2020 to share with us his insights regarding the insider risks posed by the pandemic such as the consequences of prolonged stress on organizations, their leaders, their supply chain and their people.

Dr. Gelles is a director with Deloitte Consulting LLP Federal practice, consulting in the areas of law enforcement, intelligence, and security. Mike is a thought leader and widely published author on critical national security issues to include, insider threat, security processing, secure workforce, asset loss, exploitation, sabotage, and workplace violence. Previously, Mike served as a naval officer and the chief psychologist for the Naval Criminal Investigative Service.

 

Supply Chain Innovation for the Digital Age

Supply Chain Innovation for the Digital Age

August 2, 2021

For innovators, timing is everything. And when the window opens, only a few recognize it. And for those who do, they intuitively sense when it might close. The ability to seize the opportunity when it presents itself is both art and science.

A new utility has exploded on the scene. Like electricity, it keeps the data moving from substations that drives the economy and our lives. $50B of these utilities are being built each year. They are called data centers. If you are a company that requires this utility to meet your market window, you need it built fast, built cost effectively, and at the highest levels of design/build quality.

You also may not want to own it or operate it. You still will want to manage your business but have a partner that makes the utility function to your specifications.

We found a man who, as a child, watched Michael Dell provide a menu of parts you could pick from to build a computer. Dell’s company would assemble them at high speed, high quality and at a low price. Chris Crosby has done the same think for the business and construction process for data centers that Dell did for computers. He is the recognized visionary and leader in the data center space and has served as founder and CEO of Compass Datacenters since 2011. We caught up with him to have a great conversation about this business process innovation that he has successfully deployed that created a multi-billion-dollar business in 10 years. For our security executive community, you will be pleased to hear how he is leveraging his physical security team to do the same thing for the security processes and technology as he did for the construction of the datacenter.

Real Time Communications

Real Time Communications

August 2, 2021

Mark Reid, Director of Safety and Security at Seattle Pacific University, visited us last year in a spontaneous and transparent conversation around his journey in creating a near-real time incident response system using intelligent IP audio integrated into access control, video, and multi-modal communications. He was told it was too expensive and, likely not possible. But he challenged those prevailing assumptions and now can activate an emergency communication procedure, including a campus-wide lock down, notification of internal emergency response team, police and/or fire emergency (911), all in under a minute.

Business Process Optimization and Digital Transformation starts with ‘Who’

Business Process Optimization and Digital Transformation starts with ‘Who’

August 2, 2021

According to one CEO survey, the greatest challenges they are facing are a disparate remote workforce, finding the right talent, and building highly optimized operational processes. There are profit leaks everywhere. And one of those hidden cost centers is how identities are managed across the corporate silos of excellence, including security.

What we have identified in earlier conversations is the new role of the CISO in leading digital transformation. We also have identified traditional security integrators attempting to map to this trend. In our research we found a ‘boots on the ground’ Identity Assurance Principal who is an evangelist for his team of subject matter experts who are entering organizations asking the most important questions around the most urgent problems facing the CEO, CISO, and the CSO. The breakthrough thinking promises a huge return in TCO, ROI, and, most importantly, competitive positioning.

Doug Greenwald, with Convergint Technologies’ Advanced Solutions Group, is responsible for helping global companies navigate the technology evolution taking place in the security industry to identify and implement complex solutions ranging from PIAM, PSIM, Workspace Efficiency to Event Management, IOT Security, and optimization. 

Cybersecurity is not a Technology Problem: It’s a Management Opportunity

Cybersecurity is not a Technology Problem: It’s a Management Opportunity

August 2, 2021

Combating cybercrime is a necessity of doing business in the 21st century. Financial and identity thefts occur with annoying frequency, and no executive today can afford to ignore the damage phishing, malware, and malicious code pose to their company's future. But, with this invaluable guide, anyone, no matter what their skill level or bandwidth, can become an effective cyber risk manager. In "Fire Doesn't Innovate", cybersecurity expert and vCISO Kip Boyle of Cyber Risk Opportunities, LLC, provides the tools you'll need to:

  • Recognize, prioritize, and mitigate cyber risk and online threats.

  • Develop daily company-wide habits of good cyber hygiene.

  • Protect passwords, credit card information, and other sensitive data.

  • Adopt a 5-Principle approach that will help safeguard your business from cyberattacks.

Cybersecurity is not just a technology problem, it's a management opportunity. Learn how to manage cyber risks and ensure your company is cyber resilient now, and remain in the game no matter what the future holds. Combating cybercrime is a necessity of doing business in the 21st century.

The Scorecard for the Next Generation of Access Control

The Scorecard for the Next Generation of Access Control

August 2, 2021

Lee Odess, CEO and Founder of Group337, discusses his new ebook: The Six Phase Changes Shaping Access Control as well as his upcoming keynote at the Security Investor Conference, hosted by Imperial Capital. The 6 Phase Changes Shaping Access Control explores the forces shaping the access control industry as it goes mainstream. Imagine than taking these 6 elements and creating a scorecard for the top 40 access control manufacturers. This should stimulate great conversations for months to come.

Why Cities and Buildings Need to Get Smarter to be Safer

Why Cities and Buildings Need to Get Smarter to be Safer

August 2, 2021

Back in 2020, we were able to meet Martin Gasulla at The Great Conversation which was being held in Palm Beach Florida. At the time he was managing the Security Operations Center for Vicente López in a partido in the Buenos Aires Province of Argentina 20 kilometers north of downtown Buenos Aires and 80 kilometers north of the city of La Plata, the provincial capital. It is one of the country´s most affluent municipalities. In this podcast following our forum, Martin outlines his journey in helping his city become more safe, secure, sustainable and, most importantly, more efficient and valuable to its citizens. Martin deployed a comprehensive network of cameras, backed by an open and highly interoperable VMS and Communication technology backbone. 

The Magic Keys of Leadership

The Magic Keys of Leadership

June 30, 2021

Carlos Francisco spent 21 years at Walt Disney Company informing and infusing his leadership principles. Today he is an executive at Facebook with a new book launching around the same time as this podcast: “So You Want to Get into Corporate Security”. We have a great conversation around putting the magic in your personal and professional life through the Magic Keys.

You also can hear Carlos have his own great conversations through his podcast The Corporate Security Translator The Corporate Security Translator Podcast | Podcast on Spotify

VX: On the Frontier of the Value Exchange with Dr. Read Hayes

VX: On the Frontier of the Value Exchange with Dr. Read Hayes

June 30, 2021

Dr. Read Hayes is a research scientist at the University of Florida and the Director of the Loss Prevention Research Council (LPRC). The University of Florida received two significant grants, one from a leader in artificial intelligence, Nvidia, and the other from the State of Florida that, combined are helping to make the university an elite institution of higher learning. They have an Innovation Square where they are testing new technology and new methods for creating a safe and secure campus. Over 150 companies are paying the LPRC and the university to benchmark these technologies and these emerging best practices so they can leverage technology to make better data driven decisions. We have a great and inspiring conversation that leads us to believe that culturally crossing the chasm of our fear and constraints to a Value Exchange (VX) that values the safety and security of people, is rapidly becoming a reality.

Piercing the Veil to get to the Truth.

Piercing the Veil to get to the Truth.

June 30, 2021

I used this title for the podcast because the gentlemen I asked to join me in a conversation, presented several times at The Great Conversation over the years. And he was always piercing the veil of convention to get to the truth. I called him a muckraker in the podcast. A little history: muckrakers were reform-minded journalists who reported on the irregularities in established institutions and leaders of their day.

The term now references investigative journalism.

Steve Hunt has always sought the truth.

Our great conversation leverages his work with Communities of Excellence, online mentoring platform for security and cybersecurity professionals as well as his survey of over 400 organizations where he sought to understand what made them cyber resilient.

What he found is a leadership lesson that you must hear to appreciate.

Uniquely Designed for Impact

Uniquely Designed for Impact

June 30, 2021

Mark Demos has a unique gift. He helps people have the confidence, courage, and the tools to find themselves. He wrote a book called The DNA Code: The Forensics of Purpose, Passion and Performance, is the defining work for discovering your Life Purpose. Using the most innovative, exciting, and scientifically comprehensive discovery process of the 21st Century, Positive Forensics, you will discover the hard-wired DNA Talent Markers that map out your life path.

The DNA Code will give you the pathway to profile your purpose and predict your future success.

We discuss the top 10 questions we should be asking ourselves to challenge our assumptions of who we should be and what we should do.

Everything is Becoming Smart: We Need to Engage Technology So Technology can Engage Us

Everything is Becoming Smart: We Need to Engage Technology So Technology can Engage Us

June 30, 2021

Seen by his industry as a thought leader, we have a great conversation with Morgan Hertel, the Vice President of Technology, and Innovation of Rapid Response Monitoring Services. He lets us get up close and really see how he has continued to innovate within his company.

One of the first things we explore is Natural Language Processing (NLP) and how he applied it early on. At first the customer base was confused. They had little experience with voice enabled systems. Like many innovations, they had to experience it. Morgan takes us through this transition and the powerful new trends using voice and audio that are happening today and in the future.

Morgan is in the Audio and Intelligent Communications Working Group of the Security Industry Association (SIA).

Entering the Mind of an Entrepreneur

Entering the Mind of an Entrepreneur

June 30, 2021

I was introduced to Michael Zalle, the CEO & founder of Yellowbird, by one of our Great Conversation leaders. Zalle is a voracious student of people and how they try to get things done. This is a unique trait of a successful entrepreneur. He has also always attempted to “use technology differently”.

We discuss his journey, his unique way of seeing the world, and the unique value proposition of his latest company that is disrupting how companies can source expertise on demand to optimize their budget, process, and value.

Michael likes to say “You have finite resources. How do you optimize them?” In the people world, he is currently using technology (an on-demand platform) to optimize heavily constrained and backlogged Environmental Health & Safety assessments and audits.  He has set up a Global infrastructure that identifies, vets, and connects the skill set of subject matter experts in the $9B compliance marketplace.

Security, Safety, and Sustainability: Three-Legged Chair

Security, Safety, and Sustainability: Three-Legged Chair

June 30, 2021

Inge Huijbrechts, Global Senior Vice President Responsible Business and Safety & Security, provides us an insight into how these three domains work together, that is the sum of the parts over each individual strand. We learn how Sustainability, Safety & Security inspire and create awareness in a distributed environment, especially post COVID-19 when Tourism and Travel operate with minimal resources. We learn how we innovate in the built environment to adjust to the new normal post COVID-19. And we learn how the intersection between corporate responsibility and security become a force multiplier for risk mitigation.

Security by Design

Security by Design

June 30, 2021

Kent Howard, Verizon’s Global Corporate Security Operations Manager, discusses how his background in physical and information security led him to a best practice called “Security by Design.” He is one of the key resources inside Verizon’s Information Security Risk Management. By deploying ESRM and infusing the methodology with his experience with security technology, he has developed critical analytical problem-solving skills. He is the published author of Security by Design within the Journal of Physical Security.

Taking the Road Less Travelled

Taking the Road Less Travelled

June 30, 2021

Sarah Powell, Director of Emergency Management at Temple University, shares the non-linear path from medical anthropologist to emergency management that created a different way to understand and operationalize her role at Temple University. We explore the Mind of the Leader that requires a focus on the assumptions that undergird the business and the possible way those assumptions could be disrupted creating risk as well as opportunity.

Sarah infuses into her role and her thinking a deep insight into human behavior, psychology, cognition, and culture. She is above all, committed to the human factor to create great outcomes in her role at Temple and in the world.

The ESRM Imperative

The ESRM Imperative

June 30, 2021

Tim Wenzel, Head of Global Security, Privacy Protection, and Jonathon Harris, former Guidepost consultant and now with Group337, provide us their perspective on ESRM. Is this really the framework that establishes relationships with the business as well as acts as the platform for merging risk, TQM, and compliance into an executable strategy and plan?

The InfraGard Advisory

The InfraGard Advisory

June 30, 2021

Andrew Lanning, the co-Founder of Integrated Security Technology, a leading consulting and integration firm in Hawaii, shares his work and experience with InfraGard, a partnership between the Federal Bureau of Investigation (FBI) and members of the private sector for the protection of U.S. Critical Infrastructure.  Andrew underlines the strategic importance their advisory provides to organizations viability and competitive position in the market.

Andrew is a prolific and generous contributor to the risk, resilience, and security industry. In addition to Infragard, where he serves as the Chairman of the Electronic Security Industry Cross Sector Council, He also is the Treasurer of the National Defense Industrial Association that drives strategic dialogue in national security, an active member and advocate for Woman in Security through the Security Industry Association (SIA), and does his part to contribute to the Great Conversation in Security by hosting the broadcast “Security Matters”.

The Opportunity for Leadership

The Opportunity for Leadership

June 30, 2021

Dave Komendat, the CSO of Boeing, shares with us how the pandemic confirmed the depth of character, leadership and resilience of his company and his team.

Dave is vice president and Chief Security Officer for The Boeing Company. Appointed in 2008, Komendat is responsible for the company’s global security and fire protection policy and procedures, site security, executive protection, supply chain and aviation security, structural and aircraft fire protection, government and proprietary information security, strategic intelligence, international security, business continuity and disaster preparedness, and security background investigations.

Komendat is also the lead Boeing interface for both national and international security policy engagement with numerous government and industry advisory groups. He currently represents Boeing as president of the International Security Management Association, past co-chairman and current board member on the Domestic Security Alliance Council and serves as a member of the Threats and Information Committee for the Overseas Security Advisory Council.

Komendat holds board leadership roles in many non-profits with missions to protect people within the U.S. and internationally, including Hostage U.S., International Security Foundation, and the Domestic Security Partnership. In 2018, he was awarded the Director’s Award for Exceptional Public Service by FBI Director Christopher Wray.

Komendat graduated from California State University at Long Beach with a bachelor’s degree in criminal justice specializing in industrial security and is a graduate of the executive development program at the Kellogg School of Management at Northwestern University. Komendat joined Boeing as an industrial security specialist in 1986.

Completing the Intelligence Picture through Sound

Completing the Intelligence Picture through Sound

June 30, 2021

According to one source, 75% of Workplace Violence (WPV) incidents occur in hospitals. And like hospitals, most companies only have one solution, call the security guard or police once the incident has already occurred. By then, someone is already likely to be hurt. What would happen to the internal evaluation of your security department if you were able to respond earlier and more effectively through a sensor that understood the conversation was escalating, or a shot had been fired, a window has been broken, or your patient had fallen out of bed?

We seek to find the answers through a great conversation with the executive team of Sound Intelligence, a global audio analytics firm. Derek van der Vorst, has had an international career in audio and speech recognition at Philips Electronics, He pioneered advanced audio analytics with his company Sound Intelligence (founded in 2000). He combines a deep understanding of the core audio analytics technology with a natural sense for what customers want to achieve with this technology. Derek has grown Sound Intelligence to become the market leader in audio analytics with tens of thousands of systems deployed around the world. He is joined by his VP of Sales, Michael Campbell, and his Director of Sales and Product Management, Dave Stanfield

Confronting the Fear of the Surveillance State

Confronting the Fear of the Surveillance State

June 30, 2021

You hear of it all the time. When an incident occurs; a fire, an earthquake, or an active shooter, we want to know who was in the building. Or when we are working late at night in a building with heat and lighting controls, why does it not just sense my presence and adjust my section of the building accordingly? We have the technology to do both, and it is improving over time.

We had a great conversation with the Chief Product Officer of Ontic, Manish Mehta and the CEO of turnstile-based access control company Orion, Steve Caroselli, to discuss their early discussions in engaging this challenge. And in return we uncover the recognition that fear, uncertainty and doubt can radically change a market forcing innovations in technology, business models, and security.

Snow Day: A Profile of the Best Leaders in a Crisis

Snow Day: A Profile of the Best Leaders in a Crisis

June 30, 2021

I first met Mark McCourt, when I was mustering media partners for The Great Conversation in Security in 2005. He was the founder, publisher, and executive director of the leading media-centric company in the security market.

Since 2016 he has been a strategic advisor to many of the leading companies in the risk, resilience, and security industry.

Now he has authored a book called Snow Day, that captures how the best risk leaders in the industry have been successful. And what is interesting is he started having conversations with them amid the pandemic.

Where does the title come from? Well, like Mark, we both grew up in the 60s. While attending elementary school there was not a website to check on the status of school. There was not a robocall system. It was not featured news on a local cable channel There was no cable channel. So, if the snow started falling, we had Moms who developed a phone chain. That is, my mom would get the call from another mom, and then she had to make a call to the next mom on the list. As kids, we could not wait to get that call.

Mark uses this metaphor to launch a great conversation with a question: What are the ‘best of the best leaders’ in our industry doing to prepare their companies for a crisis? This conversation will inspire you to take your company to the next level for the sake of yourself, your peers, your family, and your company.

Mark will be one of the featured speakers at The Executive Summit Series on October 6, 2021, at The Boeing Company in Washington, DC. Lynn Mattice, Managing Director of Mattice and Associates and President of the National Economic Security Alliance (NESA) will be the master of ceremonies at this leadership forum.

The Bridge to the Business

The Bridge to the Business

May 31, 2021

Razors and blades. Many businesspeople are familiar with the concept. The razor is the key to creating a customer for life through the blades.

However, Jeff Friedman found a way to sell a blade that could lead to a razor.

In this conversation, we find out what drives this CEO. And how he took his company from obscurity to being deployed in 7 of the 10 tallest building in Manhattan and 3 of the largest companies.

After working for several years developing solutions for facility operations and security teams, Jeffrey’s organization, Building Intelligence, introduced a new suite of products that incorporate several requirements for running some of the best buildings in the world.

With a wide variety of industry knowledge, Mr. Friedman is able to apply his unique set of skills to the convergence of security and facility management particularly in how it applies to risk, operations and asset management.

SV3 is his blade and his razor. It is s a cloud-based enterprise platform to manage an organization’s network of visitors, vehicles and vendors requiring temporary entry to your facility.

To Protect is to Enable

To Protect is to Enable

May 31, 2021

When you find a security leader who runs her department with the same innovation and care as the business, you pay attention. We found her in a company strategically positioned to help companies digitally transform work and communication through a frictionless use of cloud, video, audio, chat, and collaborative communication. We learn that “To Protect is to Enable”.

Shelley Benoliel is the Head of Physical Security & Business Resilience at Zoom Communications. She has been an executive security leader in major technology companies and as a Special Agent and Regional Director inside the Bureau of Diplomatic Security

Zoom Video Communications helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. To deliver happiness to our employees and recognize their value,  Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically.  We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.  Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx. Every founding engineer has over 10 years of real-time collaboration software experience. Our mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.

Ron Worman: The Next Wave

Ron Worman: The Next Wave

May 31, 2021

The founder of the Path to Value™ methodology  for creating strategic value in businesses within the strategic consultancy called The Sage Group®, Ron Worman has been passionate about how ideas shape markets and change the world for 40 years. This led to The Great Conversation, capturing the voices and the ideas of the marketplace and the world through his podcast and his executive forums.

His podcast rarely features only his voice. This does. The Next Wave is his cathartic release of threat, pain, and hope in the future. ‘Normal’, especially a ‘New Normal’ is not in Ron’s vocabulary as you soon shall see.

Buildings, Humans, and the Sustainable Organization

Buildings, Humans, and the Sustainable Organization

May 31, 2021

We build businesses and buildings in a natural world brimming with lessons in the strength and power of the sum of the parts, otherwise known as an ecosystem. We sought out a practitioner in the built environment who was deeply aware of the form, function, and intent of a building or campus, as well as a student of out times.

Maxinne Leighton, PhD, Assoc. AIA, is Director of Marketing/Communications & Business Development for JB&B. JB&B has worked with many of the foremost architectural firms, corporate owners, institutions, and real estate developers throughout the world. In over 100 years of practice, JB&B has completed design projects in more than 50 countries and on 6 continents, serving as consulting engineers on some of the most iconic buildings of the 20th century as well as some of the most emblematic of the 21st.

But Maxinne has also provided her insights to the New York Chapter of Women in Security, Director of Communications for the newly formed NYC Chapter of AMFP (Assoc. of Medical Facility Planners), Honorary Council Member of the Consortium for Sustainable Urbanization, ACEC Awards Committee, the AIA-NY’s Design for Risk and Reconstruction Committee, NYC Builds Bio+, and has facilitated numerous panels on climate vulnerable communities.

In 2018, she was recognized with WBC’s “Outstanding Women in the Building Industry” award as well as one of the 2018 New York Power Women.

The Greatest Investment

The Greatest Investment

May 31, 2021

Imagine spending your career in a variety of public service roles such as law enforcement officer, member of a SWAT team, and involved with undercover narcotics investigations. 

Then you go to law school.

You become a partner in a law firm serving the law enforcement community.

And then you determine that the mental and emotional experiences had taught you some very important lessons about composure under pressure and mental health. So, you launch the Law Enforcement Legal and Wellness Program (LELWP), a membership-based program designed exclusively for law enforcement and first responders with a unique combination of legal support services, wellness, or self-care tools, and much more.  Through the membership, members can access attorneys for one-on-one consultations for advice on any type of legal issue, job-related or not.  In addition, members have access to virtual calendar of events, including yoga, meditation or mental resilience training, community support, webinars, and a members-only collection of resources; all of which are specifically cultivated to provide comfort, ease, and support for a more balanced and joyful life.

Her name is Bridget Truxillo, a partner in Herrscher and Truxillo and the founder of The Law Enforcement Legal and Wellness Program® We were able to talk to this dynamic and empathetic woman in leadership and discover how she created the means for her community to make the greatest investment…in themselves.

Knowing the ‘Why’ of Your Performance

Knowing the ‘Why’ of Your Performance

May 31, 2021

What is the most important question in creating a safe and secure organization? And why should you care?

Regulations and risk management concerns can change frequently. A good question might be: How do you fulfill the expectations of your business, your industry, and the law?

Environmental Health & Safety programs address regulatory compliance requirements and non-regulatory risk management concerns. Support elements from your program management or an outside vendor include training, routine inspections, equipment performance evaluations and program compliance audits.

Although Safety is important. It is one of our people’s basic needs along with security. It is the platform by which trust can be engendered and engagement nourished.

So, maybe a better question is: How do your corporate values, culture, and performance management influence your safety profile and how does your safety profile influence your organizational performance?

We turned to Shawn Galloway, the President of the global consultancy, ProAct Safety, and coauthor of several bestselling books on culture and safety. In addition, Shawn has authored over 600 podcasts, 200 articles and 100 videos on the subject of safety excellence in culture and performance and is the host of the highly acclaimed weekly podcast series, Safety Culture Excellence®.

As an internationally recognized safety excellence expert, he has helped hundreds of organizations within every major industry, achieve and sustain excellence in performance and culture. Shawn has personally worked with National Institutes of Health, AMCOL, ARAMARK, MD Anderson, Merck, Bristol-Myers Squibb, Amway, Wrigley, Herman Miller, Eastman Chemical, Georgia-Pacific, Monsanto, Kiewit, Pepsi, Honda, Ingersoll Rand, International Paper, Rockwell Automation, Timken, Starbucks, Architect of the Capital, United States Armed Forces and over a hundred similar international organizations.

Shawn is also one of the top keynote speakers in the industry and recently received an award and honor by the ASSP Council on Practices & Standards for his significant contributions. He has been a keynote at The Great Conversation forum as well as on this podcast.

https://en.wikipedia.org/wiki/Shawn_M._Galloway
www.ShawnGalloway.com
Twitter: www.twitter.com/safetyculture

The Customer Experience

The Customer Experience

May 31, 2021

How did a Security Executive become nominated and awarded his company’s highest individual honor for leadership? How did he become the #1 Global Influencer in Security among his peers? Perhaps because he learned a lesson from a very simple spin of the bottle that anchored his DNA of always putting the customer, internal or external, first. And to do that you have to understand what creates a unique customer experience, even in Security.

We sit down with Paul Moxness, former VP of Corporate Safety and Security of the Radisson Hotel Group and the current Managing Partner of NorthPoint International, an exciting collaboration of former Chief Security Officers from some of the world’s largest, most well-known, global hotel companies complimented by cyber-crime and resilience experts.

We not only get acquainted with his journey, but we also learn something about his new book, co-authored with his wife Kristen. In the book, the authors share examples from over thirty years of international travel and experience in the hospitality industry. From this, Kirsten and Paul explore key elements of creating personal experiences with people, including:

  • Making genuine gratitude a natural and contagious habit
  • Respecting upgrades and freebies and handling necessary downgrades.
  • Encouraging supportive teams and empowering each employee to provide exceptional experiences.
  • Taking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist. You can find the book on their publisher’s page at: http://bit.ly/SpinService

Turning an Idea into a Valuable Company

Turning an Idea into a Valuable Company

May 31, 2021

I think we can all agree that the ‘dreamer’ is often only recognized when the idea becomes a reality. For those who do this; the stay up at night, roll up your sleeves, dirt in the fingernails, part of this; we call them entrepreneurs. Better yet; when the dream, idea, and company become something valuable to others.

Fred Cary, the CEO of IdeaPros, believes that journey requires a mindset and a skillset. He evaluates the first and arms the dreamer for the second.

“My goal is to help build successful businesses that can make a positive difference in their sector. I don't care if you have an idea on the back of a napkin or if you've built a 1,000-employee company.  If you need help, inspiration or direction and you are doing something unique and compelling I want to be your partner.”

We sit down with Fred to explore this journey from dreamer to doer to being “legendary.”  

Fred Cary is a senior executive, strategic consultant, attorney, and investment banker. He has focused on building global companies from startup stage through exit by IPO or M&A. As an operational executive (CEO/Chairman) he has built high-growth businesses in finance, enterprise software, mobile technologies, Web services, and digital video, HDTV, broadband and Personalized television, as well as consumer related product companies. He oversees the development and growth of over 250 startups. He has led many mergers and acquisitions both as an executive and as counsel. Mr. Cary received his JD degree from Thomas Jefferson in California, completed post graduate studies at Harvard Law School, and obtained his international MBA with Honors from the University of Liverpool.

IdeaPros is a Super Venture Partner™, guiding entrepreneurs with great ideas through the complexities and pitfalls of the startup world. Set on elevating the success rate of new innovative products and apps, their team leverages their collective experience to create demand among consumers and maximize upside potential for their partners.

The Stories and Patterns of Your Culture are Key to Your Success

The Stories and Patterns of Your Culture are Key to Your Success

May 31, 2021

I can think of two things that get in the way of personal and corporate success: jargon and a lack of understanding of how your business functions. That is, the true story, not the organization chart.

We found a cultural transformation thought leader and global executive, Siobhan McHale who has written an Insider’s Guide to Cultural Change. The operative word is ‘insider’. Siobhan, pronounced Shiv-awn, has been featured as a case study by professors and business book authors. But this is not theory. This is a real-world practitioner of transformative and high performing cultures.

Amazon.com: The Insider's Guide to Culture Change: Creating a Workplace That Delivers, Grows, and Adapts eBook: McHale, Siobhan: Kindle Store

Siobhan takes us through an explanation of the patterns and the stories behind them that hold the secret of transformative change. Afterall, she will tell you, “culture is really about how things function”.

Siobahn is the Executive General Manager of People, Culture, and Change at DuluxGroup, a global provider of paint, adhesive, garden-care, and other products to the residential home improvement, commercial, and infrastructure markets. The company boasts a solid portfolio of brands, including Dulux (paints), British Paints, Yates, Selleys, and B&D Doors.

She has had a similar role in other companies as well, including with ANZ, a 180-year-old company operating in 33 markets globally with representation in Australia, New Zealand, Asia, Pacific, Europe, America, and the Middle East. 

ANZ is among the top 50 banks in the world.

The Art of Ronin Leadership

The Art of Ronin Leadership

May 31, 2021

In the 1954 film Seven Samurai a village of farmers hire seven rōnin to combat bandits who will return after the harvest to steal their crops. The ‘Ronin’ were unemployed or ‘masterless’ samurai. But despite their status many took up arms for others using their mastery of the sword.

In today’s business environment, more than ever, we need leaders who serve the village not just the master. We turned to a master-less leader who spent 16 years with Microsoft as the Chief Security Officer after 22 years in the Central Intelligence Agency to find out how we too, might become valiant ronin in the service of others.

Upon the release of this podcast, his book, The Art of Ronin Leadership: Strategy, Execution, Sustained Success, will be available on Amazon.  Amazon.com: The Art of Ronin Leadership : Strategy. Execution. Sustained Success. eBook: Howard, Mike, Howard, Mike : Kindle Store

Mike also is the President of Howard Consulting Services and is a sought-after keynote for corporate and security events.

Finding Your Voice: The Leadership Journey

Finding Your Voice: The Leadership Journey

May 31, 2021

Wanda Townsend has a passion for 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞, 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐚𝐥-𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐩𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐲, 𝐚𝐧𝐝 𝐧𝐞𝐮𝐫𝐨𝐬𝐜𝐢𝐞𝐧𝐜𝐞. She leverages her knowledge and skills as a foundation to help employees at every level reach their fullest potential.

We met her in a WiLD Leaders Friday Conversation, an open forum for leaders from all markets to learn, share, and ideate on best practices in leadership. Wanda is a Leader in Residence and an Executive Fellow with WiLD.

We later found out she was going to be published as a co-author in a leadership compendium called The New Next.

What we discovered were some lessons that could be immediately applied through Wanda’s deeply empathetic voice and intellect.

Creating a Community of Leaders

Creating a Community of Leaders

May 31, 2021

John Hartman, the founder, and former leader of CEOtoCEO, wanted to know what was front of mind for CEOs. He was curious as well as motivated. To drive his talent management business, it was important to know the mind of his clients. In 2005, he jumped in with both feet and started a monthly breakfast meeting that provided CEOs a place at the table with their peers along with a keynote of other leaders in the community. It was an immediate success. We sat down with him last year to learn about his journey and what he learned about CEOs along the way.

Changing the Narrative: An Outcomes Based Approach to Risk Management

Changing the Narrative: An Outcomes Based Approach to Risk Management

May 31, 2021

Although Jason Veiock leads a converged security team responsible for protecting GoDaddy's workforce and workplaces from a full spectrum of threats, he also is a student of business. We had a great conversation last year on workplace standards and his unique approach to people, process, and technology. Outcomes matter and standards should enable that. He leads us on a journey focusing on the North Star of business value.

Jason is a data-driven and risk-informed security executive with a focus on strategy development, enhanced resilience, and business enablement. He has been successful in building and leading teams defending against full-spectrum threats spanning the cyber, physical, and global security realms. He has a proven track record in managing programs, vendors, and budget with on-time execution & delivery. He is also experienced and proficient in both the corporate and government sectors as a seasoned law enforcement, intelligence, and security professional.

As a speaker and a participant in The Great Conversation, on the ground and in the cloud, we have come to know him as an innovator and acute mind for recognizing gaps in the performance of technology and programs.

Crisis: An Opportunity for Growth

Crisis: An Opportunity for Growth

May 31, 2021

Most technology vendors were faced with a conundrum during the pandemic. They had solutions that would help their clients through the crisis. But reaching them, aligning their value proposition with their sense of urgency, and pivoting the internal culture of their team, would be the measure of their performance.

We were able to sit down with the president of a company in the security market who has been known as a visionary leader with an ability to identify an assess market potential and then align this with the go-to-market engine. This was particularly important during this season of change. We learn how his strategic pivot did just that and has created a platform for continued growth as we move out of the pandemic.

Chris Meiter has been President of Salient Systems since 2009.  Prior to joining Salient, Meiter was Director of Business Development for Honeywell Video where he was responsible for Honeywell’s Key Vertical Markets, international sales management in Europe, Asia and South Africa, and developed Honeywell’s Digital Video sales program.

Salient offers comprehensive video surveillance management systems designed for the full range of surveillance technology needs from analog to IP to Cloud. Based on open architecture, CompleteView, Salient’s Video Management Software, scales from entry level to enterprise and provides everything needed to manage a multi-server, multi-site video surveillance installation from desktop, laptop, and mobile smartphones.

Getting to “There”: Inside the Mind of a Security Consultant

Getting to “There”: Inside the Mind of a Security Consultant

May 31, 2021

Jeff Slotnick, President of Setracon, an Enterprise Security Risk Management Services provider, has boots on the ground pedigree and instincts as well as a standards-based process for delivering value to his clients. 

We had a conversation last year that touches on a variety of things that he is seeing evolve in his profession including models for the extended enterprise, useful tools for understanding your return-to-work readiness, and how near we might be to plug and play integration.

Data at Your Service: How a GSOC Transformed Our Value Proposition to the Business

Data at Your Service: How a GSOC Transformed Our Value Proposition to the Business

May 2, 2021

Zachary Driskell has been with Marathon Petroleum for over 8 years. He helped develop the current GSOC moving it from concept to design to full operation. Now he and his team provide centralized services around all-hazard risks around the world. He leverages cutting edge critical event management technology as well as an artificial intelligence engine that aggregates publicly available data. This gives him a robust and full picture of risk data, news, and weather events that, when correlated provides him pre-attack indicators and informed actionable response. Having a conversation with Zachary is like having an MBA, Business Analyst, Technology Advisor, and Risk Officer all in one.

Zachary Driskell leads the Executive Protection team and Global Security Operations. During his tenure he has helped manage and improve the Travel Risk Management (TRM) program, manage the intelligence gathering and analysis group, and train employees on workplace violence and active shooter prevention program. He also developed and built a Global Security Operations Center (GSOC). He regularly conducts security and vulnerability assessments of various business units within the downstream oil industry. Finally, he is a member of the Corporate Emergency Response Team and certified as a Hazwoper Operator.

From Me to We

From Me to We

May 2, 2021

We have never found the secret sauce for persistently turning our collective ‘Me’ into a collective ‘We”. In The Great Conversation we have identified the ‘Why’, we have pursued ‘Meaning’, and we have yearned for a culture that would be highly adaptable and engaged, but we are still yearning for a tried-and-true system for rallying human beings around a singular goal.

And that might be the problem.

We speak with Jeffrey Leinaweaver, consultant, practitioner and co-founder of Find Mino, a personality and career assessment platform that simplifies the process for individuals to find their path and design the life they want. We explore the disruptions in traditional systems and see another approach evolving. And Jeff is the right one to have a conversation around this topic. He has been a senior human resources leader, strategic business partner and certified sustainability professional with a unique track record of helping top organizations address challenging talent acquisition, workforce planning, and leadership development and sustainability/ESG.  In this great conversation, we search for the integration of our individual story with the story of us and the larger undefinable "awe" story within us.

Hear with your Eyes

Hear with your Eyes

May 2, 2021

When we process information, 83% of knowledge comes to us visually. But 11% comes through our ears. It turns out that the missing 11% provides rich information that can overcome our blind spots. The question for most organizations is how to bring audio into the conversation so that organizations can effectively communicate and security executives can correctly interpret what really is going on in the silent film they are watching on their screens.

Alon Blankstein has been an important bridge to supporting Israeli companies going global and helping companies outside Israel understand the Israeli and European markets.

He co-founded, invested & now sits on the advisory board of several Israeli and North American based technology ventures including Partners500, Insight Acoustics, Vidit, Arama & Benet, MultiPopoint, Foamix, CapsuLINT, and EarlySense.

As Chairman of Insight Acoustics, he has volunteered his time with the SIA Audio and Intelligent Communications Working Group providing insights to his peers on the emerging audio platform of the future.

Unifying the Business through Technology and People

Unifying the Business through Technology and People

May 2, 2021

Many of us believe that our people best perform their roles within a measurable process using integrated tools that optimize their performance.

This interaction between business process, technology and people is the focus of our conversation with Kami Dukes of AMAG Technology, a unified technology platform.

This conversation is infused and informed by the unique experiences Kami has had in the field as a Security Design Engineer for a Federal Defense contractor. She oversaw the design, installation, and commissioning of complex security systems, primarily in Japan and Korea, for the US Army, US Air Force, and US Marine Corps. She also has experience in corrections at the Midland County Juvenile Care Center, a maximum-security detention facility in Michigan. Kami holds a B.A. in Criminal Justice.

Currently she is the Director of Business Development for North America where she and her team work closely with end users and the consultant community to drive new enterprise opportunities through road-mapping, specifying, and systems execution planning.

We Are Always at Risk

We Are Always at Risk

May 2, 2021

I first met Chuck Randolph at Microsoft. Buttoned up, every inch of him personifying a retired U.S. Army Lieutenant Colonel respected by his corporate peers for his diligence and expertise with executive protection, strategic intelligence, and event risk management. Because of Microsoft’s digital DNA, Chuck was able to extend those disciplines beyond their traditional roles and make them true enablers.

We caught up with Chuck after his transition to AT RISK International as their Senior Director of Operations. Chuck is now responsible for guiding client decisions through a strategic intelligence team and directing operations that support AT RISK's global protective efforts.

You will learn what it feels like to manage ‘risk at scale’ across the globe through problem solving and story mapping: the art and mindset of a risk, resilience, and security leader.
 

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