The Great Conversation
The Breath of Life

The Breath of Life

November 29, 2021

Every week we work, we strive, we fear, and we love. If we are fortunate, we take time to listen to music. If we are even more fortunate, we find ourselves in a small, comfortable venue listening to live music.

It could be jazz, the blues, reggae, or rock and roll. It doesn’t matter. Because music, according to psychology experts, can reduce your stress level. And stress is impacts are brain and memory. If it is jazz, the musician also stretches the brain by having to think critically and creatively through their technical knowledge of playing their instrument and the challenge of integrating what they are hearing from their fellow performers. The resulting “collaboration” is the performance we experience.

But what if the performer pauses mid-stream to take us on another journey that could be defined as “the breath of life.”

We meet up with a global-trotting world-class musician by the name of Levi Huffman who takes us on this journey of his that has touched so many of his followers.

Virtual Guarding

Virtual Guarding

November 29, 2021

With the rapid pace of change in technology, the need for the strategic integration of the technology to leverage the data it is aggregating and consuming, and, finally, the cost of labor vs. the return, new business models have emerged.

We explore one such company riding these changes. The CEO, Daniel Forest, shares his entrepreneurial background and nature and how it informed and infused his company.

Eyeforce Inc. is a remote video guarding company stationed in Houston, TX. They specialize in the remote guarding of outdoor critical infrastructures such as water treatment facilities, solar and wind farms, oil and gas pipeline, parking areas, construction sites, and many more.

Understanding the Transactions of Value: Business Intelligence as a Service

Understanding the Transactions of Value: Business Intelligence as a Service

November 29, 2021

We love finding people of passion who have connected their passion and calling in such a way that they influence executives and companies around the world.

Recently we connected with the President of Parks Associates, Elizabeth Parks, a second-generation business owner with a legacy of aggregating information about the residential and small business security market. Because of their compendium of knowledge, they provide unique perspectives on how the market is functioning and where it might be going; incredibly useful for the current ecosystem of companies as well as the new emerging entrepreneurs.

Our conversation explored how the unique identity of work and home has shifted and what that portends for the industry.

Elizabeth has a unique seat at the table. She oversees research topics and coverage areas for the company and directs the integrated strategic communications plan for Parks Associates, including advertising, public relations, and marketing. Elizabeth has also supported the growth of Parks Associates business and marketing services for twenty-three years and is the key organizer for all of Parks Associates' events, including Parks Associates signature event CONNECTIONS™.

From Myth to Learning: The Art of the Cognerati

From Myth to Learning: The Art of the Cognerati

November 29, 2021

Since the time of the ancients, Arcadia has been the inspiration for poets, painters, and writers attracted to an idyllic time and place. Arcadia was and is that place. It is a real location (southern Greece) as well as a mythological one. It is where many of the myths were born. And myths are ideas. And ideas are real things. They can shape us, inspire us, and define us.

How this happens is through a culture of learning anchored by how we uniquely perceive, consume, understand, apply, and communicate information. This “central processing” technology is the foundation behind the word “cognition.” And you might say the humans who have collectively pursued the optimization and actualization of this skill are the “cognerati.”

Putting these two terms together becomes the genesis of a story of warriors translating their experiences and learnings into an applied practice of thinking that helps enhance the situational awareness and actionable response of executives in the risk, resilience, and security industry.

We speak with Greg Williams, founder and President, and Brian Marren, Senior VP of Operations of Arcadia Cognerati. They are both veteran Human Behavior Pattern Recognition & Analysis subject matter experts that have inspired and educated their clients through their classes and consulting around the world.
The Gift of Struggle

The Gift of Struggle

November 29, 2021

Can “struggle” be our best chance at discovering who we are? We found an author who explores this with us in The Great Conversation.

Bobby Herrera is the author of The Gift of Struggle, a book about leadership and the life-changing lessons we learn through our struggles. He is also the co-founder and president of Populus Group. With a passion for building strong culture and communities through trust and storytelling, his leadership style is about empowerment, connections, and ensuring everyone has the opportunity to succeed.

Bobby grew up in a big family with parents who immigrated to America without much. While this is not an uncommon story, the leadership style and company culture that it inspired is. The belief that everyone deserves the opportunity to succeed is at the core of Bobby’s philosophy in business and in life.

Everyone has struggles and business leaders are no exception. Bobby’s passion is helping others understand how their individual struggles can help them connect with their communities and inspire others is what will transform their leadership style.

Bobby is a proud Army veteran and currently lives in Portland, Oregon.

Everyone, Anywhere

Everyone, Anywhere

November 1, 2021

John Coovert, the VP and Global Head of Security for SAP, has been a voice of innovation and change in our conversations for close to ten years. In this conversation we discuss his concept of duty of care “Everyone, Anywhere” and how that guides his strategy and planning at SAP. We learn about how he wants the vendor community to approach him, and his need to secure his future by automating the physical tasks that permeate security within his company. 

A highly experienced security professional with over 33 years of experience in physical security, law enforcement, and the military, John has been focused on strong leadership and prioritizing to achieve determined results. Because of this, he excels at developing relationships with business units supported by, and in support of, security programs. He possesses a unique and dynamic experience from tenures at security roles at various notable companies, the Las Vegas Metropolitan Police Department and the United States Marine Corps.

John has been able to progressively advance through leadership/management positions due to his ability to motivate staff, increase productivity, develop plans and solutions in fighting crime, provide safety and effectively use the tools provided. Additionally, he has served as a Director, Manager, Supervisor, field training officer, while employed in the security industry as well as worked independently as an Executive Protection Specialist for several companies.

ISO 31030: The Global Community Addresses Travel Risk Management

ISO 31030: The Global Community Addresses Travel Risk Management

November 1, 2021

Do your people who travel to support your business believe that you are doing everything you can to keep them safe and secure? Does your organization believe they have a duty to care for them?

The world is changing dramatically. We have the new threat vector of Covid 19 and may be facing a new era of similar outbreaks. We have socio-political divisiveness leading to civil unrest with the corresponding ramifications of the new role of law enforcement in mitigating the risk.

We have climate uncertainty.

We have global terrorism.

The question is: do we have an agreed upon standard of care for our workforce? And are we taking steps to mitigate their risk?

Fundamentally, we need to have an over-arching risk management standard. We have one that is internationally  recognized: ISO 31000. With this in place we can now address specific risk in travel. For some time now, working through many virtual conference calls, a consortium of risk, resilience and security professionals have been working on a new travel management standard called ISO 31030.

We sit down with one of the key committee members, Ronny Saether of Norges Bank, along with a noted security consultant, Patrick Kane, and an owner of an executive protection agency, Mac Segal of AHNA, to unwrap the potential this may have of changing how we evangelize travel risk management in our organizations and in our vendor relationships.

Unbound Intelligent Security

Unbound Intelligent Security

November 1, 2021

If you have worked for a variety of access control technology vendors, you have an inside view of how they develop their products and their go to market strategies. We wanted to leverage those insights to explore the next generation of what we call Unbound Intelligent Security.

To do that, we looked up Paul Dipeso who works for a company called Feenics that purports to be the “rebirth of access control”. We actually think it might be more than that. Listen in and see how we attempt to tease out the ‘why’ behind this new approach to an age old problem.

Keep by Feenics is the rebirth of access control. Designed by an integrator, for an integrator, it's about meeting the needs of the end user by maximizing their current infrastructure with a flexible, scalable platform that uses a secure connection to the cloud, no different than online banking. Feenics believes in protecting the initial investment with licensing costs that are not complicated or prohibitive and hardware that is non-proprietary.

Standing in the Gap in Afghanistan

Standing in the Gap in Afghanistan

November 1, 2021

If we are fortunate enough to have the resources and time to help others in need, we truly are blessed. If we live in the land of the free and the home of the brave, we also have the duty to step in and help others find their path and courage to pursue hope, liberty, and happiness.

David Nicastro of Secure Source International is in the business of helping his clients navigate travel around the world as well as providing strategic advice on corporate risk management. He has built his business through a network of skilled relationships around the world.

Recently he volunteered his time, resources, and money, to help extract people from Afghanistan who were close to losing their freedom and their lives.

In our conversation, we step through his journey, his business model, and the events that led to a successful extraction from one of the world's most dangerous countries.

Making a Difference: A Relentless Pursuit of Leadership

Making a Difference: A Relentless Pursuit of Leadership

November 1, 2021

We live a life of intersections between Yes and No. Whatever path we choose necessarily demands a sacrifice of the other. Each path leads to another intersection. And although this happens to all of us, few of us recognize at the time the incredible blessing of choice and the learnings that carryover.

Stan Partlow of Relentless Effort, LLC is one of the few. His career spans law enforcement, the FBI, most recently, CSO of one of the foremost utilities in the nation, AEP. Stan is a self-described “leadership nerd”. For him, leadership is all about influence, and influence is the art and the science of relationships. And relationships, if harnessed toward a common goal drives outcomes that matter. We also talk about influence that can be manipulative. We touch on leaders who are great at influence but drive people to do horrible things. So we expand the definition of leadership to underline the commitment to honor, integrity, and the common good.

If you are relentlessly pursuing your path to value, you might want to sit in on this great conversation about his life, his learnings, and his passion for a life well lived.

In the Face of the Threat: Security on the Front Line

In the Face of the Threat: Security on the Front Line

November 1, 2021

Seattle Children's is one of the most respected children's research and hospital in the nation. Dylan Hayes, is the lead Cyber-Physical IT Security Manager. He has been in the center of physical security services at Children’s Hospital and shares his thoughts on leadership, innovation, and change.

Dylan is a seasoned leader, planner, and enterprise change agent with 20+ year progressive career record spanning a wide range of critical business systems and operations including enterprise risk, resilience, and response.

He also has extensive expertise and background in consulting/assessment, system analysis/integration, application and system management, resilient and streamlined operations, safety identification and mitigation, disaster planning and customer service.

Interviewing a Technology Vendor

Interviewing a Technology Vendor

November 1, 2021

We wanted to be a fly on the wall when an integrator interviewed a potential technology vendor that happened to be offering an enterprise platform for integrating video management into access control, health monitoring, IoT integration, and analytics at the edge.

While we listened in they discussed the current state of best-in-class video monitoring, the value of the data center platforms like Google, the roadblocks to creating a compelling value proposition with the CSO and the CISO, and the nature of evaluating technology and technology vendor relationships.

It was a new grand experiment for The Great Conversation. Listen in and see if you can extract some value out of their discussion.

The participants are Nigel Waterton, Chief Revenue Officer for Arcules; Brian Cox, Regional Manager for Arcules in Texas; Joe Harris, Chief Solutions Officer for STAR Asset Security; and Jack Johnson, VP of Sales and Marketing for STAR.

Our learnings: serendipitously, we had just interviewed another cloud platform vendor. We found an overwhelming demand for cloud solutions due to labor shortages, budget constraints, the need for rapid application development, and the ease of use and administration.

Serving the Emerging Leaders in Security

Serving the Emerging Leaders in Security

October 1, 2021

Mark Weatherford is an American cybersecurity professional who has held a variety of executive level positions in both the public and private sectors. He was appointed as the first deputy under secretary for cybersecurity at the U.S. Department of Homeland Security from 2011 to 2013. He is currently the Global Information Security Strategist for Booking Holdings.

Mark Weatherford is investing his wealth of knowledge into helping emerging companies become more strategic in the risk, resilience, and security industry. He does this through a portfolio of private companies as a strategic advisor as well as with non-profits such as the National Cybersecurity Center (NCC) where he is the Chief Strategy Officer. The NCC is a non-profit helping with the cybersecurity of startups and state and local government. The Unfortunate 5000. There are three program pillars that help them meet their mission.

1. Education and outreach. The NCC’s Cyber Education Program provides cybersecurity leadership, with two main pillars: K-12 education, NCC Student Alliance, and the Adult Education Initiative. As our nation addresses the critical gap in skilled cybersecurity talent, NCC addresses the importance of cyber education through programs and partnerships that invite students to participate in an ecosystem which encourages them to learn, explore, and build their skills.

2. The Space Information Sharing and Analysis Center (ISAC), a separate nonprofit organization, has the mission to facilitate collaboration across the global space industry to enhance our ability to prepare for and respond to vulnerabilities, incidents and threats; to disseminate timely and actionable information among member entities; and to serve as the primary communications channel for the sector with respect to this information.

3. Voting security. Secure the Vote seeks to increase voter confidence in the U.S. on the accuracy of vote-counting, and to generate greater awareness of possible solutions to critical gaps in the voting infrastructure. Secure the Vote supports jurisdictions’ efforts to offer a secure, auditable mobile voting option for overseas voters through coordinating and evaluating pilots across the country.

After exploring his portfolio and his work, we examine the technologies that are transforming our world.

Be Less Zombie

Be Less Zombie

October 1, 2021

We are not will-less. Or speechless. We do not need to act like the living dead. That is the beginning of my conversation with Elvin Turner, an award-winning innovation expert and associate professor of innovation, entrepreneurship and marketing for MBA and executive education programs.

His clients include some of the world’s most innovative organizations in the finance, technology, music, and publishing industries.

His recent book: Be Less Zombie: How great organizations create dynamic innovation, fearless leadership, and passionate people is intended for leaders and their teams who are suffering from creative constipation or creative indigestion where ideas never get heard or never get executed.

I was struck by Elvin’s relentless heart and mindset focused on the leadership opportunity to steward tomorrow’s ideas.

A Smart Gun Promising to Change  the Way We Think about Security and Safety

A Smart Gun Promising to Change the Way We Think about Security and Safety

October 1, 2021

If you are a gun owner, you know the drill. Keep the gun in a safe. Especially if you have children. What if there was another, better way?

In Seattle, during one of our many so-called civil demonstrations, a gun was taken from a law enforcement officer’s car. A frightening situation. What if the perpetrator could take the gun, but not be able to use it?

It was after another gun-related incident, a school shooting, that the founder of TrueFire, Justin Gant, sought a way to create a fool proof access control device for a firearm. Pretty tough to do since, according to Justin, there have been very innovations in gun design for many years.

What happened next? A series of design iterations, testing, and test cases that are getting very close to establishing a standard for preventing an unauthorized use of a weapon, without disrupting the experience of the gun owner and the aesthetics of the gun. “It has to not be there”, said Erik Larson, his cofounder.

They are close to imagining a day where no one can access a device that they are unauthorized to use. No more need to lock the gun in a safe. No more frightening incidents around police firearms on the street.

We explore their idea, the stage of their design, and their passion for saving the lives of the gun owner, their friends and family, and law enforcement.

Leadership and Security

Leadership and Security

October 1, 2021

Guy Beveridge believes in teaching executives and their security teams how to navigate risk and opportunity. Although he is a professional security consultant he first and foremost is focused on the mind of the leader and how they communicate a risk, resilience, and security mindset to their people.

We have a great conversation around human investment, empowerment, and how to handle the deadly curse of organizational culture; not exposing the fear inside.

Keeping the Lights On  through Protective Intelligence

Keeping the Lights On through Protective Intelligence

October 1, 2021

Sam Queeno is the Director of Digital Identity and Physical Security for a major utility: American Electric Power (AEP). We have a great conversation around the journey toward AEPs convergence of physical and logical security, first organizationally, then through the baby steps they are taking with the tools.

The conversation then became centered on something all security leaders consider a less then desirable situation: when something bad is happening and you are the last one to know.

This led to a focus on proactive intelligence, first with the hiring of a leader with an analyst background, the manual gathering of information on persons of interest (POI), and eventually the digital transformation of the intelligence gathering process through the purchase of a protective intelligence platform. (Ontic)

“We now have intelligence served up to us”, said Sam. Public records from disparate sources are organized, stored, managed, and delivered to the key people on Sam’s team. However, what Sam said later was telling. I was looking for business and security executives applauding his team’s progress. He corrected that assumption by acknowledging this is the baseline everyone expects their program to have.  “This is expected”, said Sam.

The Servant Leaders of the Security Industry

The Servant Leaders of the Security Industry

October 1, 2021

The Kindness Games was created in September 2020 by Tim Wenzel and Lee Oughton, two security industry leaders. They believed they could help counter-program the disruption, hate, and discontent that had engulfed the world during the COVID-19 Pandemic and the ensuing spike of racial tensions and civil unrest. They exposed their idea to me, Ron Worman, and I fumbled with a spontaneous video recording as my initial contribution. Many others have contributed as well. It has touched something in all of us.

Here is another contribution via our podcast, The Great Conversation. In it you will hear the fullness of my heart for the leaders in this industry who I have encountered in my 20+ years of strategic consulting as managing director of The Sage Group and The Great Conversation. I still sound awkward. It is unscripted. But it is important to keep the kindness moving forward. Thank you Tim and Lee and thank you to The Great Conversation community.

Covert Close Protection: Protecting the Leader

Covert Close Protection: Protecting the Leader

October 1, 2021

There is a critical role for the high net worth and/or corporate leader to consider just like they would do for a key function in their company.

This critical role is the Executive Protection Leader. In a great conversation with Mac Segal, founder and CEO of the AHNA Group, we take advantage of his upcoming International Covert Close Protection Course that he is launching on October 25-31 in Amsterdam to uncover the multi-faceted attributes of such a leader.

You will want to listen in to a thought-provoking exchange on the attributes needed in this age of risk – this is not your father’s James Bond.

AHNA Group is a multi-discipline security consortium, providing you with true security convergence services to ensure smooth and optimal operational outcomes

Creating the Value Creation Team: An Inside Look at a Private Equity Group

Creating the Value Creation Team: An Inside Look at a Private Equity Group

August 31, 2021

In The Great Conversation, we attempt to bring all the voices to the table to create the narrative and the leverage to increase the value of the risk, resilience, and security industry. Some of the voices are the investors in organizations that may be changing the face of our industry. Last year we sat down with Michael Levenberg a partner in LLR Partners, a private equity group who is leveraging marketing intelligence, domain expertise, independent board member recruiting, and a “value creation” team to accelerate the path to value of organizations in our industry. 

LLR Partners is a lower middle market private equity firm investing in technology and healthcare businesses. They collaborate with their portfolio companies to define high-impact growth initiatives, turn them into action and create long-term value. Founded in 1999 and with more than $5 billion raised across six funds, LLR is a flexible provider of equity capital for growth, recapitalizations, and buyouts.

Michael focuses on Security and Industrial Technology. A few companies he has led LLR investments in are ACRE and Mercury Security.

The Recipe for Creating Trust

The Recipe for Creating Trust

August 31, 2021

Mark Oakes has spent 40 years in security and owns 7 successful businesses. So, naturally, I wanted to know how he thinks about creating a valuable business. Our discussion quickly became a tutorial on the nature of trust, the ‘bedrock’ or cornerstone of a corporate DNA he has persistently nurtured. To Mark there is no grey. And rather then being a constraint, he sees it as enabling people to develop trust in themselves while earning the trust from others.

You will want your pen in hand as he defines the path to trust.

Mark is the founder and CEO of Concentric Security, one of the nation's foremost Perimeter Security Solutions Providers for homeland security and force protection applications that meet the federal guidelines and standards. They deliver a full range of services including planning, security engineering, technology selection, full site integration, construction and follow-on service and maintenance

The Science and Heart of Knowing Another

The Science and Heart of Knowing Another

August 31, 2021

What is human? What is behavior? How do those two terms merge in a practice that serves the risk, resilience, and security industry? We turn to the incredibly rich experience of Miranda Coppoolse, the Founder of MC Global Security and one of the top security influencers in the world.

We find out there is a fire burning in Miranda’s core that infuses her approach to people. And she applies the science of human behavior in a language that can be consumed by her peers and her community.

Miranda Coppoolse is the Founder of MC Global Security Consulting. She is a distinguished Behavioral Analyst and serves as a Security Risk Advisor on various interrelated security topics. In July 2021 she received an award for Global influencer in Security & Fire for the year 2021, from IFSEC.

While known for her behavior analysis trainings & seminars tailored to any industry and profession, her mentoring and coaching and public speaking Miranda also serves as a Board Member on several Boards.

A Culture of Development

A Culture of Development

August 31, 2021

I don’t know how to describe these two minds. They have mastered the art of the question anchored by a deep background in the science of human behavior and a deep empathetic heart for everyone’s individual journey.

By their questions and insights, we begin to explore the question “How do I see?”

This WiLD process ( Whole + Intentional Leader Development), becomes the north star that integrates the functional areas of our lives with the human reality of our hearts and minds.

A little background: Rob McKenna, PhD is the Founder + Chief Executive Officer of WiLD Leaders. He was named among the top 30 most influential I-O Psychologists. He has been a TEDx Speaker, and featured in Forbes,

His research and coaching with leaders across corporate, not-for-profit and university settings has given him insight into the real and gritty experience of leaders. His clients have included the Boeing Company, Microsoft, Heineken, Foster Farms, the United Way, Alaska Airlines and Children’s Hospital. He is the author of numerous articles and chapters on leadership character, calling, effectiveness, and leadership under pressure. He served as the Chair of Industrial-Organizational Psychology at Seattle Pacific University up until 2020, with a total time at SPU of 25 years. His latest book, Composed: The Heart and Science of Leading Under Pressure, focuses on the specific strategies leaders can use to stay true to themselves and connected to others when it matters most. Rob lives in Kirkland with his wife, Jackie, and their two sons.

Daniel Hallak, PhD is WiLD’s Chief Commercial Officer driving strategic commercial initiatives, and other operations such as product development, and marketing efforts that support the development of whole leaders. Before WiLD, he spent over a decade developing whole leaders in business, academic, and not-for-profit settings. He earned his Ph.D. and M.A. in Industrial-Organizational Psychology from Seattle Pacific University.

A Conversation with a Protection Futurist

A Conversation with a Protection Futurist

August 31, 2021

When I sat down with Scot Walker and he began to tell me what he is reading and his passion for service, I realized I wasn’t talking to your typical security consultant. We dig deeply into the definition of a protector and the role of the stakeholders in creating a culture of security.

Scot runs Walker & Associates a boutique Threat Mitigation, Investigations & Due Diligence firm. He helps Attorneys & Businesses make risk-informed decisions. Empowering his clients, such as attorneys and global businesses with information that will help them navigate risk and opportunity is his passion and his profession.

The Selfishness of Selflessness

The Selfishness of Selflessness

August 31, 2021

The retired former CSO of Microsoft Mike Howard now President of Howard Consulting, LLC, and author of The Art of Ronin Leadership, reflects on his experiences and what he has learned. When we spoke in 2020, he was anticipating finishing and launching the book and his new podcast. We also learned how he might construct a “scorecard” for a leader. Finally, we tease out a phrase to explore in the future: “The Selfishness of Selflessness”.

The Scorecard for Managing the Fragility of our Ecosystem

The Scorecard for Managing the Fragility of our Ecosystem

August 31, 2021

Lisa Oliveri is the Director of Global Safety and Security for EDC (Education Development Center), a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. EDC has been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world.

With this global perspective, I sought to find out how this business-savvy global influencer in security management was understanding our world at this moment and what guidance she could give us in helping us achieve a measure of personal and corporate readiness.

Lisa oversees all activities related to security, risk assessment and management, crisis response, protocol development, information analysis, and technical assistance to the field. She manages security for international projects and advises on US Home Office security policies and procedures. She also is coordinating EDC’s international crisis response protocols, supporting business continuity planning, and assisting with incident management.

As you can imagine, she must maintain a detailed knowledge of the national and regional security and operating environments where EDC works, the changing security dynamics and trends, and how that may affect EDC project operations and implementation. This means collaborating regularly with members of Legal, HR, IT, Operations, Facilities, and others to support EDC projects and operations.

A Window of Opportunity for the Next Generation Risk Operations Center

A Window of Opportunity for the Next Generation Risk Operations Center

August 31, 2021

The times call for trusted advisors backed by a cutting-edge risk operations center leveraging a network of human and digital assets. It is a model that is difficult to fund, design, operate, and maintain. But there is a window of opportunity to fundamentally change the way companies manage their risk and to executives like Robert Dodge, that time is now.

Robert Dodge is the CEO of Global Risk Services at Prosegur, a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS— it offers companies, households, and retail businesses security they can trust, based on the most advanced solutions in the market.

Robert has a proven track record of building high performing businesses/teams spanning multiple regions around the world. He was formerly responsible for G4S Corporate Risk Services Division which provides specialized protective/investigative/consulting and intelligence services globally.

The Chrysalis Mindset

The Chrysalis Mindset

August 31, 2021

Mike Mason, the former CSO of Verizon, shares the mindset he developed to lead his organization and his life. “I am not a finished product.” This conversation took place last year right before his retirement.

Michael A. Mason joined Verizon Communications in January 2008 as the company’s Chief Security Officer. He oversaw and coordinated global security efforts throughout Verizon and all its business units, including enterprise-wide security strategy and programs, physical security, cyber security, and law enforcement liaison and security matters.

Before Verizon, he was responsible for the Criminal Branch of the FBI, to include the Criminal Division, Cyber Division, Office of International Operations and the FBI's Critical Incident Response Division and the Office of Law Enforcement Liaison.

The Moment for Meta-Leadership

The Moment for Meta-Leadership

August 31, 2021

Eric McNulty is the Associate Director of The National Preparedness Leadership Initiative (NPLI). NLPI is a joint venture of the Harvard T.H. Chan School of Public Health’s Division of Policy Translation and Leadership Development and the Harvard Kennedy School’s Center for Public Leadership.

NLPI has a crisis leadership training and research program dedicated to preparing those who lead in safety and security, business continuity, and disaster preparedness, response, recovery, and mitigation. They have trained more than 10,000 leaders across 30 U.S. States and 10 countries.

Which brings us to the book. I originally tracked down Eric to understand a term he used: Meta Leadership. This took us on a journey to understand the term ‘leadership’ and the need for a big picture view.

Why is this needed? Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It: Crisis, Change, and How to Lead When It Matters Most, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders-from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take readers through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.

Eric McNulty and his co-authors introduce readers to the pragmatic model and methods of Meta-Leadership. They show you how to understand what is happening during a moment of crisis and change, what to do about it, and how to hone these skills to lead high-performing teams. Then, when crisis hits, you can pivot to be the leader people follow when it matters most.

The Ecosystem of a School’s Security and Safety

The Ecosystem of a School’s Security and Safety

August 31, 2021

In 2020, we wanted to check in on the state of our schools. We turned to Michele Gay, the co-founder of Safe and Sound Schools.

Michele is an educator and a mother. Her journey with Safe and Sound Schools was a result of losing her daughter Josephine Grace on December 14, 2012, in the Sandy Hook Elementary School shooting in Newtown, Connecticut. 20-year-old Adam Lanza shot and killed 26 people, including 20 children between six and seven years old, and six adult staff members. Earlier that day, before driving to the school, he shot and killed his mother at their Newtown home. 

Since that time, Michele has channeled her work as an advocate, improving safety and security in schools and communities across our country. With a Bachelor of Science in Elementary Education from Towson State University, Michele earned a Masters’ degree in Curriculum and Instruction from McDaniel College. Prior to the Sandy Hook tragedy, she taught at the elementary level in the Maryland and Virginia public schools. Now a nationally and internationally recognized public speaker and school safety expert, Michele reaches audiences and consults with all levels of community institutions — schools; municipalities; houses of worship; educational and public safety leadership; state and federal governments; law enforcement agencies; and top news media sources. Through her work, and always with a goal of helping others increase the safety within their own  communities, Michele shares her personal experiences and the lessons she has learned.

Born for Impact

Born for Impact

August 31, 2021

Steven Bowler has been on a self-described journey to make an impact on his world. A former Marine, he is now responsible for a ground-up opportunity to reassess the management and impact of global security in one of the most recognized leaders of insurance, risk management and consulting services, Gallagher.  Gallagher is an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions. The leadership team fosters a dynamic, entrepreneurial culture that has made Gallagher an innovator in creating new products and services for our clients.

We learn how Steven is carefully assessing and constructing the architecture of the risk, resilience, and security program including a Security Operations Center, Global Intelligence, as well as safely and securely monitoring travel for his stakeholders.

Our conversation on the evolving human intelligence platform is intriguing and insightful.

Listening: The Art of a Leader

Listening: The Art of a Leader

August 31, 2021

Gene Deisinger, President of Deisinger Consulting, is a thought leader in risk and threat assessment, provided his perspective on our time and what it might mean for the future of the security industry. "A riot is a language of the unheard", a quote from Dr. Martin Luther King is the foundation by which we explore our collective challenge in the days ahead. How do we listen differently and more effectively?

Through his training and experience as a licensed psychologist, certified health service provider in psychology, and as a state-certified police officer (now retired from law enforcement), he brings a unique perspective to the field of forensic & law enforcement psychology and his work in behavioral threat assessment & management.

Augmenting the Protector with new Eyes and Ears

Augmenting the Protector with new Eyes and Ears

August 31, 2021

Bill Marcisz is the President of Strategic Security Management Consulting. He has 30 years of experience in Security Management, most recently with the highly acclaimed AdventHealth network. Bill also has a Doctor of Law Degree which he has leveraged in compelling ways throughout his career.

We had a great conversation around some of the technologies we hear about in the news such as body cameras, which Bill successfully integrated into the fabric of this organization. We explore the technology, the new business processes that were launched because of the technology and the impact on the true metrics that matter, the de-escalation and reduction of violence, investigative forensics, and prosecutorial success.

Surfing the Data Tidal Wave:  Risk Intelligence Moving from Analog to Digital

Surfing the Data Tidal Wave: Risk Intelligence Moving from Analog to Digital

August 2, 2021

Back in the day, embedded intelligence teams worked with few resources, limited budget, and little to no technology. They had their art and their science. They had a process, but never called it a workflow. Their data was captured through face-to-face interviews, phone and post it notes.

Now we have human and digital sensors and a tidal wave of data. Technology must be involved at a scale we never imagined… back in the day.

We asked Tom Kopecky, who bookended both the analog world and the digital in investigative intelligence, to take us through this evolution, break it down for us, and provide us some thoughts on where it goes next and why. What we found is the new technology is bridging the old organizational silos, the technology silos, and the communication silos that have kept us from the promise of proactive and protective intelligence. As well, it is opening the door to non-intelligence personnel through its guided workflows and multi-modal communications.

Tom was a founder of IRC Intelligence & Fortis Protective Services, both boutique security intelligence firms with offices located in Chicago & Austin, where he helped clients coordinate threat assessment investigations and develop their protective intelligence programs. He and his team were constantly searching for more optimized approaches to create more insights in the protective intelligence workflow. He eventually decided to build his own as the co-founder of Ontic Technologies.

The DNA of Innovation

The DNA of Innovation

August 2, 2021

It's all about experimentation and discovery. We have a great conversation with two companies who have the DNA of Innovation: one a prospective vendor and the other a leading hospital.

Our risks and business are constantly evolving. We need to pursue change and not have change pursuing us. I brought these two companies together to discuss how they think, how they partner, and an exciting pilot that promises to redefine how we think about learning how our people and processes are acting and performing. They are looking to collect data from a ‘turnstile on the ceiling’; a sensor that collects presence. This data will be fed into a machine learning engine that will help management determine what actions to take to optimize people entering a building. In this case it would be applied to the problem of false alarms caused by tailgating. False alarms cost time and breaches the confidence of the technology and the security program.

Their multi-dimensional pilot is testing not only if it will work but does it have value, helping Children’s establish one more spoke in the wheel of digital transformation.

Dylan Hayes is the Cyber-Physical IT Security Manager at Seattle Children's Hospital. He is a seasoned leader, planner, and enterprise change agent with 20+ year progressive career record spanning a wide range of critical business systems and operations including enterprise risk, resilience, and response.

Mike Johnson is the Program Manager of Occupancy Sensing Solutions at Orion Entrance Controls.   He is helping lead the charge to further develop the Orion vision and bring this highly anticipated, award winning product to market that will lead the industry in friction-less security, making Access in Motion a true reality.

The Scorecard for the Next Generation of Access Control

The Scorecard for the Next Generation of Access Control

August 2, 2021

Lee Odess, CEO and Founder of Group337, discusses his new ebook: The Six Phase Changes Shaping Access Control as well as his upcoming keynote at the Security Investor Conference, hosted by Imperial Capital. The 6 Phase Changes Shaping Access Control explores the forces shaping the access control industry as it goes mainstream. Imagine than taking these 6 elements and creating a scorecard for the top 40 access control manufacturers. This should stimulate great conversations for months to come.

Cybersecurity is not a Technology Problem: It’s a Management Opportunity

Cybersecurity is not a Technology Problem: It’s a Management Opportunity

August 2, 2021

Combating cybercrime is a necessity of doing business in the 21st century. Financial and identity thefts occur with annoying frequency, and no executive today can afford to ignore the damage phishing, malware, and malicious code pose to their company's future. But, with this invaluable guide, anyone, no matter what their skill level or bandwidth, can become an effective cyber risk manager. In "Fire Doesn't Innovate", cybersecurity expert and vCISO Kip Boyle of Cyber Risk Opportunities, LLC, provides the tools you'll need to:

  • Recognize, prioritize, and mitigate cyber risk and online threats.

  • Develop daily company-wide habits of good cyber hygiene.

  • Protect passwords, credit card information, and other sensitive data.

  • Adopt a 5-Principle approach that will help safeguard your business from cyberattacks.

Cybersecurity is not just a technology problem, it's a management opportunity. Learn how to manage cyber risks and ensure your company is cyber resilient now, and remain in the game no matter what the future holds. Combating cybercrime is a necessity of doing business in the 21st century.

Business Process Optimization and Digital Transformation starts with ‘Who’

Business Process Optimization and Digital Transformation starts with ‘Who’

August 2, 2021

According to one CEO survey, the greatest challenges they are facing are a disparate remote workforce, finding the right talent, and building highly optimized operational processes. There are profit leaks everywhere. And one of those hidden cost centers is how identities are managed across the corporate silos of excellence, including security.

What we have identified in earlier conversations is the new role of the CISO in leading digital transformation. We also have identified traditional security integrators attempting to map to this trend. In our research we found a ‘boots on the ground’ Identity Assurance Principal who is an evangelist for his team of subject matter experts who are entering organizations asking the most important questions around the most urgent problems facing the CEO, CISO, and the CSO. The breakthrough thinking promises a huge return in TCO, ROI, and, most importantly, competitive positioning.

Doug Greenwald, with Convergint Technologies’ Advanced Solutions Group, is responsible for helping global companies navigate the technology evolution taking place in the security industry to identify and implement complex solutions ranging from PIAM, PSIM, Workspace Efficiency to Event Management, IOT Security, and optimization. 

Real Time Communications

Real Time Communications

August 2, 2021

Mark Reid, Director of Safety and Security at Seattle Pacific University, visited us last year in a spontaneous and transparent conversation around his journey in creating a near-real time incident response system using intelligent IP audio integrated into access control, video, and multi-modal communications. He was told it was too expensive and, likely not possible. But he challenged those prevailing assumptions and now can activate an emergency communication procedure, including a campus-wide lock down, notification of internal emergency response team, police and/or fire emergency (911), all in under a minute.

When Security Matters to the Customer, the Stakeholder, and the Business

When Security Matters to the Customer, the Stakeholder, and the Business

August 2, 2021

Are hospital employees concerned for their safety and security? Are they making this part of their evaluation on whether to become an employee or whether they stay? Is the business of the hospital disrupted by an unusual number of potential and actual WPV incidents?

We turned to an executive leader at a hospital that has a cultural DNA of innovation and change, to find out if the risk, resilience, and security program is keeping pace. If you listen to the entire podcast, you will discover the answers to the above questions as well as some key technologies that are helping them, make important data driven decisions.

Mark Reed, CHPA, is currently the Director of Support Services at Martin Luther King Jr. Community Hospital, (MLKCH) in South Central Los Angeles overseeing Security, Safety, Emergency Management, PBX, Parking, and numerous other programs.

Mark was recognized by Campus Safety Magazine as the 2019 Director of the Year. Under Mark’s leadership, the MLKCH Public Safety team was recognized as the 2019 Outstanding Security Team at the OSPAs presented by ASIS. He also is a current member of the Hospital Association of Southern California’s Safety and Security Committee. And in 2020, he was named one of the most influential security leaders in the world by Security Magazine.

Why We Need a Great Conversation and Playbook

Why We Need a Great Conversation and Playbook

August 2, 2021

A senior security consultant working on some of the largest projects in the world, discusses his unique approach to helping his customers bridge the gap from good to great. He helps me reframe the digital transformation discussion into a more accurate term: Digital Acceleration, which captured the anxiety, fear, uncertainty, and doubt that can occur when change is impacting your industry, your certifications, and your career.

He also captures the heart and soul of the professionals in the security industry by telling his highly personal story of ground zero after 9/11.

Matthew Dimmick, CPP, PSP, CPD, is the translator between his clients and his engineers. He is a senior consultant at STV, an award-winning professional firm consistently ranking among the country's top companies in education, justice, highways, bridges, rail, and mass transit sectors. They provide a complete range of planning, engineering, architectural, environmental, and construction management services to transportation, infrastructure, design-build, institutional, commercial, energy, industrial, and military clients.

“We are Converged” – Reflections on ISC West

“We are Converged” – Reflections on ISC West

August 2, 2021

The Data Waterfall is forcing a change. The current definition of integration that is pervasive in the physical security industry is changing as well as the organizational convergence spurred by digital transformation. And the next generation is forcing change. New ideas. An expectation of real time. A DNA of technology at the speed of business.

Jeff Slotnick is President of Setracon Enterprise Security Risk Management Services a company focused on professional services related to Risk Consulting, Enterprise Security Risk Management, Physical Security, Physical Security of Logical Systems, Resiliency, Training, Protective services, investigations, and the conduct of all hazards risk, vulnerability, and threat assessments.

We leveraged his eyes and ears on the floor at ISC West. His insights were valuable in helping us understand the shifts taking place in his discipline and in the industry at large.

The Security Industry is Back:  Live from ISC West in Vegas where the Focus was Innovation and Collaboration

The Security Industry is Back: Live from ISC West in Vegas where the Focus was Innovation and Collaboration

August 2, 2021

ISC West is a key event for the Security Industry. It took a pause in 2020, but recently brought the industry back together in July. We caught up with two senior consultants who survey the floor every year to explore the show and what they learned.

They found an eagerness to “get back to work”. There was a passion undergirding the event around relationships; relationships that can drive innovation and change.

Although the size of the crowd was quite a bit lower than in the past, ISC managed to “get the ball rolling again”. And new innovations on the floor focused on outcomes amid societal and environmental change.

One of the key insights was this “We are now monitoring our monitoring.” The point was that information (data) is the new oil and a new assurance expectation through transparent reporting is needed. These ‘dashboards’ are now a condition of a security manager’s evaluation of their vendors.

The consultants were J. Kelly Stewart the Managing Director & CEO of Newcastle Consulting, LLC  and a former CSO. Newcastle is a premiere Security Risk Management Consultancy that provides security strategies ensuring your Piece of Mind through a proactive prevention strategy to reduce risk.

Kelly draws upon more than 30 years of public and private sector experience as a Security Advisor, Subject Matter Expert, and former Chief Security Officer focused on assisting executives in directing their organizations on core competencies where they can achieve definable advantages and add value that facilitate and protect organizational objectives.

Steven Oplinger, a Senior Consultant with Star Asset Security, has been in the security industry for over 28 years, primarily as a security systems designer. he has been responsible for projects nationally to include shopping malls, resorts, and government facilities.  Mr. Oplinger represents Star Asset Security at numerous security industry events  as both a presenter and keynote speaker. He is a regular contributor to security association events and trade publications. He has been one of the primary authors and instructors for the Security Industry Association Security Project Management workshop. He also is an active member of ASIS International, and has served as the Chairman of the Physical Security Council

A New Model for Purchasing Appreciating Outcomes vs. Purchasing Depreciating Assets

A New Model for Purchasing Appreciating Outcomes vs. Purchasing Depreciating Assets

August 2, 2021

We have a great conversation exploring the mindset and tools to finance innovation and change in the era of digital transformation. 99% of purchases in physical security are in an ownership model. Pure cash using after tax dollars or a lease to own model. Other industries are ahead of the curve.

Ahead of the curve means they are buying outcomes not things.

Owning things is expensive. 50% of the value of the asset is lost on the day of your purchase. You have abdicated agility in an era of massive technology investment in R&D. Your program is not bleeding edge or cutting edge. It is off the edge of the table.

It is time to measure the investment by outcomes and design an “assurance model” future proofing your outcomes and technology innovation with your vendors.

We explore this concept with Paul Metzheiser, Managing Partner, of Tamco. Since 1996 Tamco has been helping Security, AV, and Technology Integrators deliver an easier way for customers to procure equipment and services.

 

ESRM: A Cornerstone of Leadership Enablement

ESRM: A Cornerstone of Leadership Enablement

August 2, 2021

Enterprise Security Risk Management (ESRM) is seen as a useful methodology for security consultants and executives. We turned to a security executive and a consultant who practice, train, and utilize ESRM to get the latest thinking and found it be a cornerstone of leadership enablement.

Once seen that way, it then can be infused with other leadership elements to take security and the organization to the next level. And, according to our great conversation, we learn that the greatest path to ‘me’ is through ‘we’. Lean in, listen, and learn from these great examples from the next great generation.

Jonathon Harris is the Vice President of Group337, a group of executives focused on business creation in the CRETech, proptech, and smart home markets in the security, access control, and IoT industry.

Tim Wenzel is the Head of Global Security, Privacy Protection for Facebook. He also was the Founding Partner of Getting Security Done (GSD) a group dedicated to accelerating the advancement of the security industry through thought leadership and directed innovative conversations. And, finally, Tim created a movement amid the pandemic called The Kindness Games urging people to “ferociously” pursue shout outs of kindness in a world of unrest and silos of polarized communities. #TheKindnessGames

Supply Chain Innovation for the Digital Age

Supply Chain Innovation for the Digital Age

August 2, 2021

For innovators, timing is everything. And when the window opens, only a few recognize it. And for those who do, they intuitively sense when it might close. The ability to seize the opportunity when it presents itself is both art and science.

A new utility has exploded on the scene. Like electricity, it keeps the data moving from substations that drives the economy and our lives. $50B of these utilities are being built each year. They are called data centers. If you are a company that requires this utility to meet your market window, you need it built fast, built cost effectively, and at the highest levels of design/build quality.

You also may not want to own it or operate it. You still will want to manage your business but have a partner that makes the utility function to your specifications.

We found a man who, as a child, watched Michael Dell provide a menu of parts you could pick from to build a computer. Dell’s company would assemble them at high speed, high quality and at a low price. Chris Crosby has done the same think for the business and construction process for data centers that Dell did for computers. He is the recognized visionary and leader in the data center space and has served as founder and CEO of Compass Datacenters since 2011. We caught up with him to have a great conversation about this business process innovation that he has successfully deployed that created a multi-billion-dollar business in 10 years. For our security executive community, you will be pleased to hear how he is leveraging his physical security team to do the same thing for the security processes and technology as he did for the construction of the datacenter.

The Tipping Point of Insider Threat

The Tipping Point of Insider Threat

August 2, 2021

We were able to get a hold of Dr. Michael Gelles, a Managing Director of Deloitte Consulting, in 2020 to share with us his insights regarding the insider risks posed by the pandemic such as the consequences of prolonged stress on organizations, their leaders, their supply chain and their people.

Dr. Gelles is a director with Deloitte Consulting LLP Federal practice, consulting in the areas of law enforcement, intelligence, and security. Mike is a thought leader and widely published author on critical national security issues to include, insider threat, security processing, secure workforce, asset loss, exploitation, sabotage, and workplace violence. Previously, Mike served as a naval officer and the chief psychologist for the Naval Criminal Investigative Service.

 

Why Cities and Buildings Need to Get Smarter to be Safer

Why Cities and Buildings Need to Get Smarter to be Safer

August 2, 2021

Back in 2020, we were able to meet Martin Gasulla at The Great Conversation which was being held in Palm Beach Florida. At the time he was managing the Security Operations Center for Vicente López in a partido in the Buenos Aires Province of Argentina 20 kilometers north of downtown Buenos Aires and 80 kilometers north of the city of La Plata, the provincial capital. It is one of the country´s most affluent municipalities. In this podcast following our forum, Martin outlines his journey in helping his city become more safe, secure, sustainable and, most importantly, more efficient and valuable to its citizens. Martin deployed a comprehensive network of cameras, backed by an open and highly interoperable VMS and Communication technology backbone. 

Snow Day: A Profile of the Best Leaders in a Crisis

Snow Day: A Profile of the Best Leaders in a Crisis

June 30, 2021

I first met Mark McCourt, when I was mustering media partners for The Great Conversation in Security in 2005. He was the founder, publisher, and executive director of the leading media-centric company in the security market.

Since 2016 he has been a strategic advisor to many of the leading companies in the risk, resilience, and security industry.

Now he has authored a book called Snow Day, that captures how the best risk leaders in the industry have been successful. And what is interesting is he started having conversations with them amid the pandemic.

Where does the title come from? Well, like Mark, we both grew up in the 60s. While attending elementary school there was not a website to check on the status of school. There was not a robocall system. It was not featured news on a local cable channel There was no cable channel. So, if the snow started falling, we had Moms who developed a phone chain. That is, my mom would get the call from another mom, and then she had to make a call to the next mom on the list. As kids, we could not wait to get that call.

Mark uses this metaphor to launch a great conversation with a question: What are the ‘best of the best leaders’ in our industry doing to prepare their companies for a crisis? This conversation will inspire you to take your company to the next level for the sake of yourself, your peers, your family, and your company.

Mark will be one of the featured speakers at The Executive Summit Series on October 6, 2021, at The Boeing Company in Washington, DC. Lynn Mattice, Managing Director of Mattice and Associates and President of the National Economic Security Alliance (NESA) will be the master of ceremonies at this leadership forum.

The Magic Keys of Leadership

The Magic Keys of Leadership

June 30, 2021

Carlos Francisco spent 21 years at Walt Disney Company informing and infusing his leadership principles. Today he is an executive at Facebook with a new book launching around the same time as this podcast: “So You Want to Get into Corporate Security”. We have a great conversation around putting the magic in your personal and professional life through the Magic Keys.

You also can hear Carlos have his own great conversations through his podcast The Corporate Security Translator The Corporate Security Translator Podcast | Podcast on Spotify

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